Cancellation & Refund Policy

Last updated: September 2026

Every box is designed and built for one specific person — the gifts are bought, tested, written about and packed just for them. Because of that, our policy is simple.

Cancellations

Orders can't be cancelled once they're placed. Please check the details before paying — and if something needs changing, message us on WhatsApp straight away and we'll do our best to adjust it before we start.

Refunds

We don't offer refunds or returns on custom orders, with one exception:

• The main gift isn't working. If the main gift in your box (for example, the earbuds or camera you chose) arrives faulty or not working, tell us on WhatsApp within 3 days of delivery, with a photo or short video of the problem. We'll refund the price of that main gift.

We test every product before it leaves us, so this is rare. Mystery extras, the printed guide, the custom song, packaging and the rest of the experience aren't refundable.

Lost in transit

If the courier loses your box, we'll rebuild and re-send it at no extra cost.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days. Your bank may take a few more days to show it.

Contact

WhatsApp +91 98848 31215 or email thethoughtdepartmentishere@gmail.com.